Help

Need assistance? Use the paths below to get in touch with SCDF support.

Submit a Support Ticket

• Email: send a message to the appropriate RT queue at RT-RACF-<Queue>@bnl.gov — see RT Queues for the full list.
• Web: log in at https://rt.racf.bnl.gov/rt/ (web access must be requested first — see the RT FAQ).

Account Help

• Request a new account
• Upload an SSH key
• COmanage FAQ

Before You Submit a Ticket

A few quick checks resolve most common issues before a ticket is needed:

• Confirm your account is active and you have completed BNL cybersecurity training.
• Verify your SSH public key is uploaded at https://useraccount.sdcc.bnl.gov/ssh-key.
• Run kinit to refresh your Kerberos ticket.
• Check the service documentation in the main navigation for known troubleshooting steps.

Learn More About RT

• RT Overview
• RT Quick Start
• RT FAQ
• RT Queues