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Help

Need assistance? Use the paths below to get in touch with SCDF support.

Submit a Support Ticket

  • Email: send a message to the appropriate RT queue at RT-RACF-<Queue>@bnl.gov — see RT Queues for the full list.
  • Web: log in at https://rt.racf.bnl.gov/rt/ (web access must be requested first — see the RT FAQ).

Account Help

Before You Submit a Ticket

A few quick checks resolve most common issues before a ticket is needed:

  • Confirm your account is active and you have completed BNL cybersecurity training.
  • Verify your SSH public key is uploaded at https://useraccount.sdcc.bnl.gov/ssh-key.
  • Run kinit to refresh your Kerberos ticket.
  • Check the service documentation in the main navigation for known troubleshooting steps.
  • New to working on a shared Linux system? See Linux Basics for process control, keeping work alive with screen/tmux, shell configuration and process monitoring.

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