RT Queues
Each RT queue routes tickets to the team that handles that category. Send email to the queue address below to open a ticket in that queue.
| Queue | Description | |
|---|---|---|
| AFS | AFS services for the RHIC & US ATLAS cells (rhic.bnl.gov & usatlas.bnl.gov). | RT-RACF-AFS@bnl.gov |
| AtlasDDM | ATLAS Distributed Data Management, including DQ2, FTS, LFC/LRC, and Rucio. | RT-RACF-AtlasDDM@bnl.gov |
| BatchSystems | Batch systems at the RACF, including Condor, LSF & CRS. | RT-RACF-BatchSystems@bnl.gov |
| CFN | Center for Functional Nanomaterials (CFN) and related experiments. | RT-RACF-CFN@bnl.gov |
| Databases | Database and associated services support for experiment applications at the SCDF. | RT-RACF-Databases@bnl.gov |
| GCE | General Computing Environment (e-mail, SSH gateways, NX, connectivity, new servers, etc.). | RT-RACF-GCE@bnl.gov |
| GridServices | Grid services, gatekeepers, Globus, GridFTP, Condor-G, & OSG/LCG infrastructure. | RT-RACF-GridServices@bnl.gov |
| HPSS | HPSS tape/disk storage, pftp service, ORBS. | RT-RACF-HPSS@bnl.gov |
| LinuxFarms | Linux farms (acas, rcas, rcrs, & spool) and Linux OS. | RT-RACF-LinuxFarms@bnl.gov |
| NFS | NFS & GPFS file/data storage, home directories, quota, and recovery issues. | RT-RACF-NFS@bnl.gov |
| SCDFApplications | SCDF software application optimization, performance, debugging, and all other non-OS software issues. | RT-SDCC-Applications@bnl.gov |
| SCDFCluster | SCDF hardware, OS, batch system, storage, connectivity, and all other non-application issues. | RT-SDCC-Cluster@bnl.gov |
| Software | Software tools & services supported by the SCDF, ATLAS software releases, and LXR issues. | RT-RACF-Software@bnl.gov |
| StorageManagement | Storage Management services, including BNLBox, CVMFS, dCache, SRM, & Xrootd. | RT-RACF-StorageManagement@bnl.gov |
| Test | Queue for posting test messages to the RT ticket reporting system. | RT-RACF-Test@bnl.gov |
| TicketSystem | Problems, suggestions, and bugs related to the ticket and user support system (RT itself). | RT-RACF-TicketSystem@bnl.gov |
| UCTier3 | US ATLAS Tier 3 Computing Center at the University of Chicago (internal issues only). | RT-RACF-UCTier3@bnl.gov |
| USAtlasSharedT3 | Queue for the US ATLAS shared Tier 3 site at BNL. | RT-RACF-USAtlasSharedT3@bnl.gov |
| UserAccounts | User accounts, passwords, permissions, group memberships, Jira accounts, and SSH problems. | RT-RACF-UserAccounts@bnl.gov |
| Www | Web, proxy, InvenioRDM, and wiki-related issues. | RT-RACF-Www@bnl.gov |
Not sure which queue to use?
If your issue doesn't clearly map to one of the queues above, send your ticket to RT-RACF-UserAccounts@bnl.gov and it will be routed to the right team.